Hospitality Shoppers Service & Ethics Testing
Santoro and associates are equipped to deliver detailed shopping service reports for any type of commercial enterprise while specializing in the hospitality/gaming markets.
Utilizing undercover operatives, Santoro and company pose as clients and while preparing transaction reports that are later used to track the payments, measure service, evaluate customer service standards, compare competition, and test the ethics of staff members handling company assets. Santoro has proven expertise in identifying employee theft and service issues in casino gaming, food and beverage, hotel, warehouse/receiving, valet and retail operations.
Evidence gathering expertise utilizing video recorded bait car and body cam devices are available to clients.